FAQ

Policies

Visit our homepage and select either the Chatham or Plumstead branch to book an appointment.

Can I bring a guest to my appointment?

We recommend that only clients with appointments attend, as our waiting space is limited. If bringing a guest is necessary, please inform the salon when scheduling your appointment.

What type of hair should I purchase for knotless braids?

We use Ultra Braids Pre-stretched extensions. Please note that only pre-stretched hair is accepted. Bringing unstretched hair may incur additional fees.

How long do knotless braids last?

Knotless braids typically last 4-6 weeks or longer. However, we advise clients not to keep them in for more than 8 weeks.

How long do boho braids last?

Boho braids generally last 4-6 weeks or longer. We recommend not exceeding 8 weeks.

How long do twists/plaits on natural hair last?

Twists or plaits can last between 2-5 weeks or longer, but we advise not leaving them in for more than 8 weeks.

How long does a wig installation last?

A wig installation can last 1-3 weeks or longer with proper maintenance. We recommend not exceeding 4 weeks.

How far in advance should I drop off my hair?

Please drop off your hair at least five days before your appointment to avoid delays or extra fees.

How do I use a gift card purchased from Oyinn’s Touch?

To redeem your gift card, simply enter the unique code provided at checkout when booking or placing an order.

How long does shipping take?

Orders are shipped within 3-7 working days across the UK.

Can I get a refund for a product?

Yes, refunds can be requested within 14 days of purchase. We process refunds within 14 days of receiving the returned product.

How do I make a complaint?

To submit a complaint, please send an email to complaints@oyinnstouch.co.uk with a detailed description of the issue. We aim to respond to all complaints within 48 hours.

How do I apply to join the team?

You can send your CV to careers@oyinnstouch.co.uk or apply directly through our website.